What are your shipping times?
processing 1–2 business days. UK delivery usually 2–4 business days after dispatch
What is your return window?
30 days from delivery for change of mind plus your statutory 14 day right to cancel under the Consumer Contracts Regulations 2013. start by emailing info@elveris-collective.co.uk
Do you offer exchanges?
no direct exchanges. return for a refund and place a new order
How do I track my order?
we email a tracking link when your order ships
Can I change or cancel my order?
within two hours of purchase. email info@elveris-collective.co.uk right away
My item arrived damaged or incorrect
email us within 48 hours with photos and your order number. we sort it
